Toll-Free: 800-627-0732 ACHC, NMEDA, QAP, ATP/SMS accredited
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Mobility Equipment FAQ

Q: How does the process begin?

A: A seating evaluation is scheduled in a clinical setting to start the process. We work by a team approach and thus need everyone present to start the process.

The seating evaluation process includes demo equipment in and out of home typically with trials of different options to find the right setup.

 

Q: How will the equipment be paid for?

A: Stalls Medical, Inc. will gather the necessary documentation to pursue prior approval through your insurance company.

We file all claims with Medicare, Medicaid, private insurance companies, Vocational Rehabilitation and Independent Living.

We process private funding such as credit card, cash, checks, as well as assistance through churches and organizations like the Jaycee’s and Kiwanis.

 

Q: What is the normal timeline?

A: Typically the process from start to finish is 6-8 weeks. We try very hard to move forward in an efficient manner and collect all the appropriate paperwork to send off for prior authorization.

Getting prior approval from the insurance company or funding source usually takes two to eight weeks.

Once the approval is received the order is placed. It typically will take 1 to 4 weeks to get everything in and assembled. The customer is then contacted to schedule delivery.

 

Q: Who provides service to the equipment?

A: Stalls Medical, Inc. has an excellent service department with factory-trained technicians to service your equipment.

We perform all warranty work and we coordinate with the manufacturer to expedite parts.

Should you need a loaner wheelchair we will be happy to provide one for you pending availability.

 

Q: If I move, can I still get service within North Carolina?

A: We have locations in Greenville, N.C., Cary, N.C., and Greensboro, N.C and Charlotte, N.C. We service equipment from the mountains to the coast. Should you travel out of state we will assist in coordinating repairs through other medical equipment providers.